Our staff choose to do this job becuase we care deeply about families.
We care that you successfully arrange a send-off that’s just right based on what’s important to you and your loved ones. For some, that road is well trodden and others, it’s the first time. Bit for all it;s an emotional time to make big, unfarmiliar decisions. Our team offer experience, patience, time and a lot of understanding. Which is why compassion for bereaved families is our number one value.
The highest level of respect is given to both the deceased and also the bereaved family left behind. From the first time someone comes into our care, we treat them witht he same respect we’d apply to our own family, throughout thier final journey. And for those left behind, we ensure they can lean on our experience, have the time, space and support to arrange the funeral they really want, not the one that is convenient for us.
Our dedication sets us apart too. From offering a single point of contact throughout rather than a split team or a call centre to being available 24/7, 365 days a year. And the little things we do sush as picking up clothing, delivering ashes, returning jewellery and other valuables.
We’re transparent about what’s invovled in a funeral and also how much it will cost. No upselling, no hidden extras, no surprises. We don’t charge extra for viewing service rooms, out-of-hours removals or for any extra staff needed on the day. Delivering the highest standards of service matters to us: ensuring you get support you need and earning your trust along the way.